1. Shipping Policy

At Shisha Store, we strive to deliver your premium hookah products swiftly and securely. Orders are processed within 24-48 hours of purchase, excluding weekends and holidays.

• Domestic Shipping: Standard delivery takes 3-5 business days across major metro cities in India.
• Express Shipping: Available at checkout for select PIN codes (1-2 business days).
• Tracking: Once your order is dispatched, you will receive a tracking link via email and SMS.

Please note that during high-volume periods (festivals, sales), processing times may slightly increase.

2. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, we are here to make it right.

• Eligibility: Returns are accepted for damaged, defective, or incorrect items within 48 hours of delivery.
• Process: To initiate a return, please email us at shishastore.01@gmail.com with your Order ID and unboxing video/photos.
• Condition: Items must be unused, in original packaging, and with all tags intact.

Note: Used hookahs, opened shisha flavors, and coals cannot be returned due to hygiene reasons.

3. Cancellations

You can cancel your order before it has been dispatched. Once the order status changes to "Shipped," we cannot process cancellations. To cancel, please contact our support team immediately.

4. Privacy Policy

Your privacy is important to us. We collect only necessary information to process your orders and improve your shopping experience. We do not sell your data to third parties.

5. Terms of Service

By accessing or using our website, you agree to comply with and be bound by our terms. You must be of legal age to purchase tobacco products from our store. We reserve the right to refuse service to anyone for any reason at any time.